Effective Date: October 26, 2026
1. Information We Collect
When you use our website booking forms, generate a repair ticket, call our helpline, or message our WhatsApp business desk, we collect only necessary logistical information:
- Customer Identification: Full name and contact telephone/mobile number.
- Service Location: Residential building name, street, apartment number, and area locality (e.g. Lokhandwala, JVPD Scheme).
- Appliance Details: Brand model, appliance category, reported symptoms, and preferred technician appointment slot.
2. How We Use Your Information
Your personal information is utilized strictly for service fulfillment:
- Generating your unique service repair ticket number.
- Dispatching our nearest mobile technician to your residential address.
- Sending SMS or WhatsApp appointment updates and digital invoices.
- Validating your 90-day workmanship and 180-day parts warranty coverage.
3. We Do Not Sell or Rent Your Data
We maintain a strict zero-spam policy. We never sell, rent, lease, or trade your personal telephone numbers or addresses to third-party telemarketers or external advertising networks.
4. Data Storage & LocalStorage
For your convenience, your recently generated repair ticket numbers are stored locally inside your browser's localStorage. This enables you to track your repair status without re-entering ticket IDs manually. You can clear this data anytime by clearing your browser cache.
5. Your Rights & Data Deletion
You have the right to request the deletion or correction of your phone number or address records from our dispatch log. Simply contact our privacy coordinator at 08369619254 or via WhatsApp.